Contact information
Who you are reaching
Maker's Receipt is a brand of Carter Enterprise LLC, a sole proprietorship registered in the State of Missouri, United States. This is a small, hands on operation. When you email us, you are writing to the person who actually runs the store, not a call center or a large support team. That means your message gets read by someone who cares about getting it right, and it also means replies take real time, not an instant bot response.
mrterryjcarter79@gmail.com
Use this address for order questions, sizing help before you buy, refund and replacement claims, shipping issues, and anything else about your purchase.
Response time
We aim to reply within 1 to 2 business days. Weekends and holidays can push that a bit longer, since this is a small operation and not a 24 hour desk. If your issue is urgent, like a damaged item or a stuck package, say so in the subject line and we will prioritize it.
What to include when you write
A few details up front save time on both ends:
- Your order number
- A short, plain description of the issue
- A photo, if the issue involves a defect, damage, or the wrong item
Sending these up front usually means we can resolve your issue in one reply instead of a back and forth.
Where we are based
Carter Enterprise LLC is registered and operates in Missouri, United States. The store runs on US Central time, and business days follow that time zone. Orders, currency, and support all operate out of the United States.
Business hours
Because this is a small operation, there is no live chat and no phone line right now. Email is the fastest and most reliable way to reach us. We check email regularly during the business week and get back to every message.
A straight note on scale
We want to be upfront about who you are dealing with. Maker's Receipt is not a large retailer with a support department. It is a small business built around print on demand shirts, run by one company, Carter Enterprise LLC, with one contact point. That keeps things personal, and it also means patience helps when volume is high. We read every email and we answer every one.