Refund policy

Maker's Receipt is run by Carter Enterprise LLC. Every shirt we sell is print on demand. That means nothing sits on a shelf waiting for you. When you order, Printify's US print network cuts and prints a shirt in your exact size and color, then ships it. Because of that, we cannot take a shirt back and resell it. This policy tells you exactly what we cover and what we do not, in plain terms.

What we cover, no argument

If your shirt arrives misprinted, damaged, defective, or it is the wrong item entirely, we will fix it. You get a free replacement or a full refund, your choice. This applies for 30 days from the date your order was delivered.

To start a claim, email mrterryjcarter79@gmail.com with your order number and a photo of the problem. A photo of the shirt, and the shipping label or packaging if it arrived damaged, is all we need. We are not going to make you jump through hoops. Send the photo, get an answer.

What is harder, and why

If you ordered the wrong size, or you just changed your mind, that is a tougher case. Your shirt was cut and printed only after you placed the order, so we cannot put it back into stock and sell it to someone else. That is the tradeoff of print on demand: lower waste, but no open box return bin.

We still want to make it right. Email us and tell us what happened. In many cases we can offer a discount on a replacement in the correct size, or work out a partial credit. We handle these case by case because every situation is a little different, and we would rather look at your specific order than hide behind a form letter. What we cannot promise is a full refund just because a size did not fit. Check the size chart on the product page before you order. That single step prevents most of these problems.

How to avoid a mismatch in the first place

Read the size chart before you buy. The blank is a Comfort Colors 1717, a 6.1 ounce garment dyed shirt made from 100 percent ring spun cotton. It fits true to a relaxed, heavyweight tee, not a slim fit. If you are between sizes or unsure, email us before you order and we will help you pick.

How refunds are paid

Approved refunds go back to your original payment method. Processing time depends on your bank or card issuer once we approve the refund on our end, usually a few business days.

Start here

Email mrterryjcarter79@gmail.com with your order number, a short description of the problem, and a photo. That is the fastest way to get a replacement or refund moving.